Integrating Process Inquiry and the Case Method in the Study of Information Systems Failure

This chapter examines the integration of process inquiry and the case method in the study of Information Systems (IS) failure. Having acknowledged the prevalence of IS failure and the need for continued inquiry in this domain, the two predominant methods of inquiry, factor and process studies, are described along with the utility of both methods. The chapter then examines the nature of process inquiry and notes its utility and prevalence in the study of IS phenomena, and its potential applicability for inquiry into IS failure. The case study method is then briefly described along with its potential contribution when combined with process inquiry. The chapter then describes how the case method can provide an overall framework for the conduct of a process inquiry and presents an iterative six-stage research process model based on the case method to assist with the planning, design, preparation, data collection, data analysis, and reporting of findings.